You may request a return within 14 days of delivery, provided the item is unused, in its original condition, and in its original packaging. To start a return, email us with your order number.

If an item arrives damaged, defective, or different from what you ordered, contact us within 14 days of delivery with photos of the issue and we will arrange a replacement or refund at no cost to you. This is in addition to, and does not affect, any rights you may have under the Consumer Protection (Fair Trading) Act and its Lemon Law provisions.

Approved refunds are issued to your original payment method within 5-10 business days of us receiving the returned item.

Mambobaby products carry a 2-year warranty against manufacturing defects under normal use, from the date of delivery.